Frequently Asked Questions

First Trade

Do I need to install any software?

No,VXmarkets is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

Where can I view my transaction history?

All your deposits, withdrawals and portfolio history can be viewed in the "Account History" section. Just login to your account and select the information you wish to view.

Where can I view the precise trading hours of each asset?

A detailed list of all our available assets, their description, expiry times, symbol and trading hours is presented in the Asset Index located at the bottom of the homepage.

What is the time shown on the site?

The time is set at GMT +0 and it’s synchronized with the market time.

What does the red and green colors represent on the trading platform?

Green indicates the rising of a price, and red indicates the falling of a price.

What is a binary options?

A binary option is a prediction of which direction the price of an underlying asset will take by an expiry time.  For example, if the price of gold is currently 1500, will it rise or fall by 5:00 PM?  If the trader predicts correctly, he will receive the full payout stated in the contract.  With a binary option, the trader never purchases or sells an asset, he merely predicts the direction, and the trade expires in-the-money even if he was only right by a single pip.  Binary options are a safe way of trading, as the risk/reward is known from the outset.  Payout structures vary, and are usually between 70% – 550% of the investment amount (depending on the type of option).  Binary options have been growing rapidly in popularity since 2008, and became regulated by CySEC in 2012.

What is an underlying asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

What is the maximum investment amount?

It is 100,000 yen or $1,000 (The currency is based on the preference you selected when opening your account).

Funding

What is the minimum deposit amount?

Minimum Deposit: 250 USD/GBP/EUR, depending on the currency of choice in your account.

What is the maximum deposit amount?

It depends on the deposit method.

1. Credit card – $5,000
2. Wire – Unlimited

Is there a minimum withdrawal amount?

Yes. The minimum Withdraw: More than 300 USD/GBP/EUR no fees / Less than 300 USD/GBP/EUR – 25USD/GBP/EUR fees

What is a Swift code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

Can I cancel a withdrawal?

Of course! Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your Vxmarkets account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.

What is the minimum wire transfer withdrawal amount?

At VXmarkets, you can make any wire transfer over the amount of USD500(JPY50000). There is a commission of USD25 (JPY2500) added to the wire transfer. Please note that the wire transfer must be in accordance to the details which are posted on the banking page under Wire Transfer. Please email a copy of the wire transfer to [email protected] It can take up to 5 business days for the funds to appear in your Vxmarkets account.
For your information, there is a window of two businesses that are designated as a period of examination in VXmarkets from the day that the payment request was received. After that examination period, the remittance to the customer will be completed within 5-7 business days.

Upon any uncertainty, question, or comment, please don’t hesitate to contact us. We are here to help!

Which payment methods can I use?

VXmarkets allows you to make payments through the method of your choice be it credit card, debit card, wire transfer, Carte Bleue or WebMoney. The following credit/debit cards are accepted:

VISA, MASTERCARD, Carte Bleue, or MAESTRO
The lowest amount of payment by credit card is 250 USD (10,000 JPY)

What is the process for deposits and withdrawals?

In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to [email protected] or by fax to (+44-203-695-2915) when your VXmarkets account is established:

1.  Picture ID:  This can be any public document such as passport or driver’s license.

2.  Documentation that can confirm present address, like a receipt within the last 6 months of a public utility bill.

3.  If you invested by credit card, then a copy of the credit card used for the investment must be sent.   For your own security, please cover your card number on the front of the card, leaving only the last 4 digits visible, and also cover the CVV number on the back of the card, leaving the signature visible.

That’s all!  Now you can deposit and withdraw at your discretion.

Get Started

Do I need to install any software?

No,VXmarkets is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

Where can I view my transaction history?

All your deposits, withdrawals and portfolio history can be viewed in the "Account History" section. Just login to your account and select the information you wish to view.

Manage Risk

How do I open an account or register?

Registering at VXmarkets is extremely simple:

Click on “Open Trading Account” on the home page
Fill in the mandatory details
Submit the form
You will receive a welcome e-mail with a verification link. Click on it

That’s all! Welcome to VXmarkets!

I have problems with the registration process. What should I do?

Our team at VXmarkets are here for you, and are readily available to help!  You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.

Are payouts taxable?

VXmarkets traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.

How secure is trading with VXmarkets?

VXmarkets takes all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

Do I have to deposit money for registration?

No.  A deposit is not required and no credit/debit card details are required in order to register for this site.  However, you will have to deposit money to start trading.