Terms & Conditions
1. General Terms
This contract explains the use of various conditions applied to the services available on the domain of www.VXmarkets.com(henceforth “Our site. “). Please feel free to use the customer support Live Person button located on top right of the page or to contact us by e-mail at www.VXmarkets.com whenever you have a question.
VXmarkets is owned and operated by Clear VX Ltd. Clear VX Ltd. 1 Millerntorplatz street, Hamburg, Germany, 20359. Please be advised that governing Law of the agreement is United Kingdom law. Our web site is accessible worldwide to anyone with Internet access. Access to and use of our site are subject to these terms and conditions.
BY USING AND ACCESSING OUR WEB SITE, YOU ACCEPT, WITHOUT LIMITATION, ALL OF THESE TERMS AND CONDITIONS.
We reserve the right to change these terms and conditions at any time. Change of these Terms & conditions will occur by mere posting of a new and modified version of these terms and conditions on our
web site. By using our web site, you agree in advance that each use will be subject to the then applicable Terms & conditions.
By using our web site you accept its Terms & conditions and Privacy Statement set forth below. If you do not agree with these policies, discontinue using this site immediately.
2. Online Services Agreement
This Agreement is made by and between VXmarkets (“Our site”) and you.
This Agreement applies to both the Site and trading platform, and to the electronic content and / or software currently contained on the Site that provides the customers with real-time information on exchange rates of currencies, and the program transaction services on the forex market via internet, telephone or fax, and any other features, content or services that VXmarkets may add later (the “Services”).
3. Membership Eligibility
Services are available and reserved only for individuals or businesses that can establish a legally binding contract under the laws applicable in their country of residence. Without limiting the undermentioned terms, our Services are not available to people aged under 18 or who have not attained the legal age (“Minors”). If you are a minor, you can not use this service. PLEASE DO NOT USE THIS SITE IF YOU ARE NOT QUALIFIED.
To avoid any doubt, we disclaim any liability for unauthorized use by minors of our Services in any manner or another. In addition, our Services are available only for people who have experience and sufficient knowledge in financial matters, able to evaluate the benefits and risks of acquiring financial contracts via this site. You are solely responsible for any decision and / or made by you based on the content of the Site.
Without derogating from the above-mentioned provision, we disclaim any responsibility for auditing and/or checking your level of knowledge and/or experience, and any liability for damages and/or loss suffered as a direct result and/or indirectly from your use of the Site. It is the same for any transaction and/or use of the Services. Without limiting the above-mentioned provisions, our Services are not available in areas where their use is illegal and VXmarkets reserves the right to refuse and/or cancel access to its Services to anyone at its sole convenience.
4. Registration Information and Requirements
When registering, you’ll have to provide certain identifying information. You are responsible for the security of your account’s login and password with VXmarkets. You are solely responsible for any damage caused by reason of any act or omission resulting in improper or illegal use of your account.
You agree to provide accurate information, accurate and complete information about yourself during the registration process and you also agree not to impersonate another person or entity, and not to hide your identity for VXmarkets for any reason whatsoever. If you register as a commercial entity, you declare that you have the required authority to bind that entity to this Agreement.
5. Legal Restrictions
Without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that our Services and/or your activities through the Site are legal under the laws, regulations or directives relevant to your country of residence.
You hereby declare that the money in your account with VXmarkets does not come from drug trafficking, kidnapping or other illegal or criminal activity.
6. Limited License
VXmarkets grants you a limited non-exclusive, non-transferable license to access and use the Site (the “License”). The license is subject to your compliance with the terms of this Agreement. You agree not to resell or make available the Site to any other person, and will not copy any documents contained on the Site for resale or for any other purpose without the prior written consent of VXmarkets.
To avoid any doubt, you will be liable and bound by any unauthorized use of the Site, in violation of this section. You agree to use all the information received from the information systems VXmarkets for the sole purpose of performing transactions in the only limits of the Site.
You also agree not to use electronic communication feature of a Service on the Site for any illegal, abusive, intrusive, obscene, threatening or hateful purpose, as well as harassment and vilification in the privacy of others. The license granted hereunder shall terminate if VXmarkets considers that any information provided by you, including your e-mail is no longer current or accurate, or if you fail to comply with any term or condition of This Agreement and all rules and guidelines for each service. It will be the same if VXmarkets determines that you committed a crime on the VXmarkets trading platform (including without limitation the conclusion of a transaction outside the market rates).
If such a violation occurs, you agree to cease accessing the Services. You agree that VXmarkets, in its sole discretion and with or without notice, may terminate your access to all or part of the Services, close any open transaction and remove and discard any information or content within a Service.
7. Risk Disclosure
You agree to use the Site at your own risk.
Without limiting the undermentioned provisions, the services provided on this site is intended only to customers who are able to withstand the loss of any money they invest and who understand the risks and have experience in taking risks in financial markets. The possibility exists that you could endure a loss of some or all of your initial investment and hence you should not invest money that you cannot afford to lose. You should be aware of all the risks related to binary options trading, and solicit advice from an independent financial advisor in case of doubts.
8. Financial Information
Through one or more of its Services, VXmarkets can make available to you a wide range of financial information that is generated internally from agents, suppliers or partners (“Third Party Providers”).
This includes, but is not limited to financial market data, quotes and news, analyst opinions and research reports, graphs and data (“Financial Information”).
The financial information provided on this Site is not intentional investment advice. VXmarkets offers financial information only as a service. VXmarkets and its Third Party Providers do not warrant the accuracy, timeliness, completeness or correct sequencing of the financial information, or results of your use of this financial information. The financial information may promptly become unreliable for various reasons, including, for instance, changes in market conditions or economic circumstances. Neither VXmarkets nor the Third Party Providers are required to update the information or opinions included in the financial information, and we can interrupt the flow of financial information at any time without notice.
It is your responsibility to verify the reliability of the information on the Site and its suitability for your needs. We exclude all liability for any claim, damage or loss of any kind caused by information contained in the Site or referenced by the Site.
VXmarkets may offer a link to other websites that are provided or controlled by third parties. Such link to a site or sites is neither an endorsement or an approval nor a sponsorship or an affiliation to such site, its owners or its suppliers. VXmarkets recommends you make sure you understand the risks associated with the use of such sites before retrieving, using or purchasing via the Internet.
Links to these sites are provided solely for your convenience and you agree not to hold VXmarkets responsible for any loss or damage due to the use or reliance on any content, products or services available on other sites.
10. Trading Cancellation
VXmarkets reserves the right in its sole discretion, to refuse or cancel services, and/or refuse to distribute profits to any person for legitimate reasons, including, without limitation:
• if VXmarkets has reason to believe that a person’s activities on the Site may be illegal;
• if VXmarkets may be harmed by any fiscal or pecuniary damage due to anyone’s activities;
• if VXmarkets consider that one or more operations on the Site were made in violation of this Agreement.
11. Payment procedure
VXmarkets finance department supervises every withdrawal request submitted. Identification documents must be submitted for any withdrawal. There is no fee relating to withdrawal by credit card, but any withdrawal by wire transfer will be charged with the amount of $25.
When a withdrawal request is submitted, VXmarkets may take up to 3 business days to process the request. When your application is approved please wait for 5 to 7 additional days before seeing your funds in your account.
VXmarkets provides attractive rewards features to its new and regular clients. Bonuses and one time trading credits are part of VXmarkets promotions program. These bonuses are limited by time and the conditions related to any bonuses are subject to change.
To withdraw your bonus, you will be asked to perform a trading volume of at least 40 times for each $1 bonus. The bonus can be withdrawn only when the foregoing stipulation has been fully respected and fulfilled. Any withdrawal of funds from an account made before completing the terms of bonus will be immediately canceled and removed from the account.
Any indication of fraud, manipulation, cash back arbitrage or other forms of deceptive or fraudulent activity based on the provision of the bonus will invalidate the account and any profits or losses collected.
13. Limited Liability
We are committed to ensure continuity of the Services on the Site. However, we assume no responsibility for any error, omission, deletion, interruption, delay, defect, in operation or transmission, communications line failure, theft or destruction or unauthorized access or alteration of the Site or Services. We decline responsibility for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware or software, or any technical failure because of technical problems or traffic congestion on the Internet, the Site or any Service.
To the extent permitted by applicable law, in no event shall we be liable for any loss or damage arising from use of the Site or Services for any content posted on or through the Site or Services, or the conduct of all users of the Site or Services, whether online or offline.
IN NO EVENT VXmarkets OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER TO YOU, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION THE QUALITY OF THE USEFULNESS OF INFORMATION PROVIDED THROUGH OR AS PART OF THE SITE OR ANY INVESTMENT DECISION MAKING ON THE BASIS OF THE INFORMATION, WHETHER THE DAMAGES WERE PREDICTABLE OR NOT AND WHETHER OR NOT VXmarkets HAS BEEN ACQUAINTED WITH THE POSSIBILITY OF SUCH DAMAGES.
LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL THE VXmarkets CUMULATIVE LIABILITY TO YOU EXCEED THE AMOUNT OF MONEY YOU TRANSFERRED OR DEPOSITED IN YOUR ACCOUNT ON THE SITE IN CONNECTION WITH THE TRANSACTION GIVING RISE TO SUCH LIABILITY.
14. AML Procedures
Prohibited Uses: It is prohibited to abuse this Site for purposes of money laundering. VXmarkets employs best practice anti-money laundering. VXmarkets reserves the right to refuse and to terminate any business relationship, and to cancel any operation of customers who do not comply with the requirements of anti-money laundering:
• Online traders should provide all information required for registration.
• The earnings will be paid to the person who first registered for an account online.
• When a customer maintains an account through wire transfers, the gains will be distributed to the sole owner of the originating bank account. When you make deposits in this way, it is the responsibility of the live trader to ensure that the trader’s account number and the registered name of the account owner accompany every transfer to VXmarkets.
• When a fund is made using a credit card or debit card, the winnings will be distributed solely to the person whose name appears on the card used to make the deposit and will not be reimbursed on the same card.
• Only one account is allowed per person. No gains can be levied on accounts opened under false names or multiple accounts opened by the same person.
• VXmarkets may, from time to time at its sole discretion, require from a customer to provide additional proof of identity such as notarized copy of passport or other means of identity verification as deemed necessary circumstances and may, at its sole discretion, suspend an account until the required proof is provided.
15. Intellectual Property
Every content, trademark, service mark, trade name, logo and icon are the property of VXmarkets or its affiliates or agents and are protected by law and international treaties and provisions relating to copyright. You agree not to remove copyright notices or other indications of protected intellectual property rights of any material you print or download from the Site. You will not obtain intellectual property rights, or any right or license to use such material or the Site, other than those set forth herein.
Images displayed on the Site are property of VXmarkets. You agree not to upload, post, distribute or reproduce any information, software or other material protected by copyright or other intellectual property right (including rights of publicity and privacy) without first obtaining permission from the copyright owner and the prior written consent of VXmarkets.
You agree to defend and indemnify Our company and its officers, directors, employees, and agents and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of / or in any way connected with your access to / or use of the Site or Services; your violation of any of the terms in this Agreement; or your breach of any applicable laws or regulations.
17. Term and Termination
The term of the Agreement shall be unlimited however Our company will be allowed to terminate this Agreement at any time by notice to you. As of termination, you shall not be able to carry out new transactions.
18. General clause
Our company will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority.
In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
The failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.
Our company may assign this Agreement or any rights and/or obligations hereunder without your consent.
Our company may amend the terms of this Agreement from time to time by posting the amended terms on the Site. You are responsible for checking whether the Agreement was amended. Any amendment shall come into force as of the day it was published on the Site. If you do not agree to be bound by the changes to the terms and conditions of this Agreement, do not use or access our Services, and inform us in writing immediately.
19. Return and Refund Policy
•In order to make a withdrawal the client has to make an enquiry from his “personal zone”. In order to complete the enquiry the client has to choose any of the withdrawal methods from the list and fill all the necessary details.
• After a withdraw request is made, it receives a “Pending” status. After the request comes to process, it receives an “Approved” status. After receiving “Approved” status, funds are removed from balance. Funds will be transferred to the payment system wallet after a request receives an “Approved” status.
• Withdrawal enquires processed by the financial department of the company one by one. The time of the process may vary from 1 business day up to 3 business days. The company saves the right to increase the process time, in that case the company notifies the client by one of the contact methods which was provided by the client during the registration.
• Withdrawal can be processed on the personal details, used to deposit only. In case if there is no technical possibility to withdraw funds to the payment system account used to deposit, a method will be chosen by the company, according to client`s possibilities. In such case payment details should be similar to the client personal details.
• The client takes full responsibility to the information he provides to the company at the enquiry of withdrawal.
• If the Client uses a bank card for making deposits, withdrawals shall be made to this bank card in the amounts not exceeding the amount deposited. Withdrawals to a bank card shall prevail over other types of withdrawal.
• A withdrawal request may be attended only upon full completion of the company’s KYC policy (see section 22).
20. Dispute/complaint Resolution
In the event of a dispute arising out of or in connection with this Agreement, you are required to duly file a formal dispute resolution notice by sending an email to [email protected] (“Dispute Notice”). Any Dispute Notice will be addressed by us within 5 business days (“Response”). In the event that the parties hereto will not reach an agreement with respect to the dispute set forth in the Dispute Notice, within 7 days as of our Response, We will be entitled to rule such dispute, at our sole and absolute discretion.
21. Trading Account Termination
Standard operating procedures must be followed in order to terminate your trading account.
You can have your account permanently deleted by making a request to [email protected] Simply inform our support desk team about your request and you will be asked to provide your contact details. In this case, an account manager will contact you by phone and will give you the appropriate details on how to close your VXmarkets account. You can place your account termination request via the method that best suits you; online chat, phone or e-mail.
Please be advised that we do not impose fees, charges or other requirements when you send us your close account request. Should you feel the urge of ending your partnership with us, VXmarkets will respect your decision. Let us give you the highest level of service up to the last minute of your membership with us.
Before you submit a request, check if you still have remaining funds in your account. Also, make sure that you have terminated all open trade to avoid technical problems. With respect to our terms and conditions, should you close your account, you will be able to withdraw all the upstanding funds available to you.
22. KYC Policy
Know your customer policies have become increasingly important worldwide lately, especially among banks and other financial institutions, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.
VX Markets holds a zero tolerance fraud policy, and is taking all measures possible to prevent it. Any fraudulent activity will be documented and all related accounts to it will be immediately closed. All funds in these accounts will be forfeited.
VX Markets aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.
When you deposit funds we will require the following documents
· A copy of your valid passport with the signature page
· Copies of your credit cards, used to make the deposit (Front side with only the 4 last digits visible, back side with the CVV covered).
· A copy of a recent utility bill in your name and address
· A signed purchase history of your online transactions
If you have any questions please don’t hesitate to contact our customer support: [email protected]
When do I need to provide these documents?
We highly appreciate you taking the time to provide us with all the necessary documents as soon as you can, in order to avoid any delays in processing your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.
Some circumstances may require us to request these documents before allowing any other activities in your account, such as deposits or trades.
Please note that if we will not receive the required documents on file, your pending withdrawals will be cancelled and credited back to your trading account. We will notify you on such event via our system.
How can I send you these documents?
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send it to us via mail to [email protected]
How do I know my documents are safe with you?
VX Markets holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest level possible of encryption at every step of the review process.
We thank you for your cooperation in helping us make VX Markets a safer place to trade.
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